Ep 173 Care is a powerful leadership strategy with Dr. Josh Hartzell
Summary
This meeting featured a discussion with Dr. Josh Hartzell about his new book 'A Prescription for Caring in Healthcare Leadership'. Dr. Hartzell, a recently retired army colonel with 25 years in military medicine, shared insights about building a culture of compassion and excellence in healthcare leadership. He emphasized how healthcare, despite being a caring profession, often neglects its own people. The discussion covered the importance of caring leadership, delegation, giving feedback, and expressing gratitude in healthcare settings. Dr. Hartzell shared personal experiences from his military career and discussed how early influences shaped his leadership philosophy. The conversation highlighted the critical need to balance mission accomplishment with caring for people, addressing burnout in healthcare, and creating positive organizational cultures through intentional leadership practices.
Chapters
Introduction to Dr. Hartzell and His Book
The host introduces Dr. Josh Hartzell and his book 'A Prescription for Caring in Healthcare Leadership'. Dr. Hartzell explains his background as a retired army colonel with 25 years in military medicine.
The State of Healthcare Leadership
Discussion reveals healthcare as one of the most toxic industries despite being a caring profession and highlights the need for better care of healthcare workers.
Early Influences and Leadership Development
Dr. Hartzell shares how his parents and early mentors shaped his understanding of caring leadership, including examples from his mother's work at Walmart and his father's community service.
Balancing Mission and People
The discussion explores how good managers can accomplish both mission objectives and care for their people, challenging the traditional 'mission first' mentality in healthcare.
Delegation and Growth Opportunities
Dr. Hartzell explains how effective delegation shows respect for others' roles and provides growth opportunities, emphasizing the importance of transparent communication.
Action Items
- Hartzell recommends leaders should actively look for reasons to say thank you to all staff members, from physicians to cleaning staff
- Leaders should set boundaries and make personal health a priority to model work-life balance for their teams
- Healthcare leaders should implement systematic changes to address burnout rather than just offering temporary solutions
- Leaders should provide both positive and constructive feedback to build trust and improve performance
- Organizations should focus on creating transparent systems for delegation and professional development
