Episode 28: Health care design for health care equity and burnout prevention with Dr. Heena Santry

The latest BOSS podcast features Dr. Heena Santry, a double-boarded trauma and acute care surgeon and consultant talking about how health care design can help health care equity and prevent moral injury and burnout. 

She had two guiding principles as a surgeon: creating a just culture in surgery and advancing health equity. She was excelling along the typical academic track when she realized that she had an opportunity to reach more than just an academic department. She became a consultant for a health care architectural design firm where she uses her experience and skills as a surgeon, her leadership skills, quality research, epidemiologic survey research and geographic information systems to create efficient, equitable spaces in a diverse set of hospitals. Her work allows hospitals to best organize themselves to achieve their population goals considering aspects like trends of aging in the population, kinds of diseases in the area, proximity to other hospitals, and strategies to achieve high quality equitable care. 

She is especially passionate about the physicians’ lounge which can break down barriers in the workplace. The lounge has the potential to provide an organic chance to sit with peers in a place focused on wellness, natural light, food for fuel, and a variety of options for comfortable seating either alone or together. 

As a mother and a surgeon, many women who did not have any mentors reached out to her for advice. She created an online space for surgeon mothers that allowed networking, relatable content, venting, isolation prevention that has been invaluable for thousands of female surgeons. This space provides opportunity for sponsorship, mentorship, coaching and sharing experiences that has led to real-life networking as well.